Shipping Policy

At Not Your Average, we are committed to delivering your favorite coffee to your doorstep as quickly and efficiently as possible. Please read through our shipping policy to understand how we handle domestic and international orders.


Domestic Shipping (Within the USA)

Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.

Shipping Methods:

  • Standard Shipping: Delivery in 3-7 business days.
  • Expedited Shipping: Delivery in 2-3 business days.

Holidays

  • Kindly note that most domestic and international carriers experience longer shipping times during peak seasons due to increased volume. Please allow extra time for deliveries during U.S. holidays, such as Thanksgiving, and other busy periods.

Shipping Costs:

  • Free standard shipping for orders over $100.
  • For orders under $50, shipping costs will be calculated at checkout based on weight and destination.

Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

International Shipping

Countries We Ship To:

  • We ship to most countries worldwide. If your country is not listed at checkout and you would like us to see if we can still ship to you, please contact us at info@notyouraverage.coffee

Processing Time:

  • International orders are processed within 1-3 business days.

Shipping Methods:

  • Standard International Shipping: Delivery in 7-21 business days, depending on destination.
  • Express International Shipping: Delivery in 3-7 business days (where available).

Shipping Costs:

  • Shipping costs are calculated at checkout based on weight, destination, and shipping method selected.
  • Please note that international orders do not qualify for free shipping.

Duties and Taxes:

  • International customers are responsible for any applicable customs duties, taxes, or fees required by their country. These fees are not included in your order total and will be billed separately by the carrier or customs office.

Tracking:

  • Tracking information will be provided once your order has shipped. Please note that tracking updates may vary by carrier and destination.

General Information

Address Accuracy:

  • Please ensure your shipping address is correct and complete at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Lost or Delayed Shipments:

  • While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as weather, carrier issues, or customs processing for international orders.
  • If your package is significantly delayed, please contact us at info@notyouraverage.coffee so we can assist.

Changes or Cancellations:

  • If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order.

Returns and Refunds:

  • For details on returns and refunds, please refer to our Return Policy.


Need Assistance?

If you have any questions or need further assistance with your order, feel free to reach out to us at info@notyouraverage.coffee

Thank you for choosing Not Your Average We appreciate your support and can’t wait for you to enjoy our coffee!